Error in sitemap/providers/class-taxonomy.php - Support

Resolved Anonymous
2 years, 2 months ago

Rank Math free

The site works on PHP 7.4, but as soon as I try to switch to PHP 8.2 it starts to work badly. It gives a lot of these errors.
[07-Aug-2023 07:49:22 UTC] PHP Parse error: syntax error, unexpected ‘)’ in /home/site.com/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/providers/class-taxonomy.php on line 150

https://ibb.co/LSkG6jW

Viewing 6 replies - 1 through 6 (of 6 total)

Rakibuzzaman Siam
2 years, 2 months ago

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We have seen some similar issues recently when the older version of PHP is installed on the server. Can you please confirm if the errors appear on PHP version 8.2? If so, Please make sure that you’re using the latest version of the Rank Math plugin on your website: https://rankmath.com/changelog/free/

If the issue still persists, then please try to follow this guideline for further troubleshooting: https://rankmath.com/kb/check-plugin-conflicts/

Let us know how it goes. Looking forward to helping you.

Thank you.

Anonymous
2 years, 2 months ago

Rank Math free

The error occurs only when I connect to PHP 8.2. The latest version of the plugin is installed.

https://imgur.com/V2Q8Ono

Rakibuzzaman Siam
2 years, 2 months ago

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Anonymous
2 years, 1 month ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Anonymous
2 years, 1 month ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Jeremy
2 years, 1 month ago

Hello,

Thank you for getting back to us.

It seems that the information in the sensitive data section was deleted. Can you please confirm? If you wish for us to debug this issue further, kindly share your WP admin login again in the sensitive data section.

We really look forward to hearing back from you. Thank you.

RankBot
2 years ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Error in sitemap/providers/class-taxonomy.php’ is closed to new replies.