Error en correo electronico

#617315
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    Buenos dias, recien hice compra de licencia de Rank Math y el correo que deberia ir la licencia para activarlo estaba erronea.
    El correo de la cual deberia ir es : m*******@t****************

    Se ha realizado una compra INTERNACIONAL por $ 61.788 en FS *rankmath fsprg.nl NL asociado a su tarjeta terminada en **** 9967 el día 14/08/2023 a las 12:14 hrs.

    Please, fue un erro de tipeo.
    Si necesitan algun otro dato me avisas pro favor.

    Saludos
    Mauricio Villalobos

Viewing 5 replies - 1 through 5 (of 5 total)
  • Princess

    2 years, 1 month ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Princess:
    Hello, unfortunately I don’t know how to recover that transaction through fastspring, I followed what the system was telling me. I don’t have an account on that platform. I only have what my bank sent me that told me that I had made a purchase, if you give me your email I can send it to you.
    Greetings
    Mauricio

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Princess:
    [moved to sensitive data section]

    ID de factura: IVI7HU4FY4NNDFBNM54JGBHH24EQ

    The invoice arrived with these data but I do not have the product or the license.

    [moved to sensitive data section]

    Please, I just need you to send me the license and be able to activate the product.

    Mauricio

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Pricess_
    Necesito la licencia , tengo la cuenta, pero no tengo la actualización pro.

    Que hago?

    Princess

    2 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account is already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.
    PRO

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    If you still can’t upgrade your PRO plugin, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Error en correo electronico’ is closed to new replies.