Error displayed on my website – URGENT

Hi there,

We’re sorry to hear that you’re having trouble with your website. We understand how frustrating and alarming it can be to see an error message on your site. We appreciate your patience and cooperation with us.

This looks like a database error that is related to the Rank Math Schema feature, which is a feature that helps you add structured data to your site for better SEO and visibility. However, these errors should not be displayed on the front end of your website, as they can affect your site’s appearance and performance. To disable errors showing on your front end, please follow these steps:

• Check your wp-config.php file, which is a file that contains the basic configuration of your WordPress site. You can access this file via FTP or cPanel.
• Make sure that WP_DEBUG_DISPLAY is set to false and display_errors is set to 0. This will prevent errors from showing on your site. You should have something like this in your file:

  // Disable display of errors and warnings
  define( 'WP_DEBUG_DISPLAY', false );
  @ini_set( 'display_errors', 0 );

• Save the changes and refresh your site. You should no longer see the error message on your homepage.

Now, back to the error in particular. This error usually indicates that one of your schemas has an invalid character – specifically you have set a @type key that has not been defined properly.

To investigate this, you should check your schemas, especially your custom schema or schema that you have edited extensively. It also looks like the error is only showing on your homepage, so you should check the schemas that are applied on your homepage.

We hope this helps you investigate and fix this error. If you need help with anything else, please feel free to contact us anytime. We’re always here to help you.

Thank you for choosing Rank Math and for trusting us with your site’s SEO.

Hello,

Apologies for the inconvenience.

We respect your decision if you’re no longer using Rank Math on your site.

However, if you wanted us to investigate the issue further, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Hello,

We are extremely sorry about that. It is very hard to troubleshoot these issues because they occur very rarely and in most of cases – it is because of either a conflict or misconfiguration.

It is too bad that we couldn’t help further and sorry to see you go.

We hope that you will give us another try in the future.