Error after update

#750566
  • Resolved Anonymous

    1 year, 6 months ago

    Rank Math free

    Hey,
    i have changed my hoster and reconnected to my Rank Math account. After the update or during the process I get the following code.

    Das Paket konnte nicht installiert werden. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Rank Math does not update.
    I would be grateful for any help.

    Regards
    Joerg

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    I’m sorry to hear that you’re facing an issue with updating Rank Math after changing your hoster. The error message you’re encountering, “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature,” usually occurs due to a few reasons, such as issues with the zip file, being connected to the free account, or not having enough storage space on your web server.

    To address this issue, you can follow these steps:

    1. Check the Zip File: Ensure that the plugin zip file is not corrupted. You can download the latest Rank Math PRO version from your account and install it on your website. You can find detailed instructions on how to do this here.

    2. Reconnect to the PRO Account: If you were connected to the free account, you might encounter this error. Follow the steps outlined in this guide to disconnect and reconnect your Rank Math account correctly.

    3. Check Storage Space: If the issue persists, it might be due to insufficient storage space on your web server. You can try uploading other files to check if storage space is the problem. If needed, consider deleting unnecessary files or contacting your web host for more storage space.

    If you continue to experience difficulties updating Rank Math after following these steps, please feel free to reach out to our support team directly here. Our support experts will be more than happy to assist you further.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Best regards,
    Rank Math Support Team

    Sources:
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
    How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
    This Plugin Does Not Work with Your Version of PHP » Rank Math

    Anonymous

    1 year, 6 months ago

    Rank Math free

    Sorry, I found the problem. You have merged two accounts for me – is it possible to see if there was a Pro version on the i***@d************* account and was not moved over to the h****@g**************** account?

    If nothing helps… How much does a Pro version currently cost – would you like to pay for the whole year? I couldn’t find the annual payment with you.

    regards
    Joerg

    Jaideep Asrani

    1 year, 6 months ago

    Hello,

    Thank you for contacting Rank Math support.

    Your PRO plan expired on February 6, 2024. All our subscription plans are billed annually. The PRO plan will cost you $69 + taxes for the first year and will renew at $79 + taxes. https://rankmath.com/pricing/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Error after update’ is closed to new replies.