Erreur de compte lors de l’achat

#596111
  • Resolved Anonymous
    Rank Math free

    Bonjour,
    excusez moi je me suis tromper de compte lors de l’achat de mes AI Crédits, est-ce possible de transfère les crédits sur le bon compte.
    Cordialement

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We have transferred your purchased AI credits to this account.

    Now, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
    disconnect
    reconnect

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct AI credit count.
    refresh credits

    You can also check the same from here: https://rankmath.com/my-account/websites/

    Also, to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    Anonymous
    Rank Math free

    Merci à vous.
    Bonne journée

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Erreur de compte lors de l’achat’ is closed to new replies.