Elementor “Update” button not working

#53153
  • Resolved Anonymous

    5 years ago

    Rank Math free

    Wordpress, theme & plugins, all latest versions.

    Theme Phlox (free).

    Elementor “Update” button not working when RankMath is active.
    I have read all other topics. I tried disabling other plugins, no change.
    I re-installed Elementor and RankMath, no change.
    I cleaned browser cookies, disabled add-ons and tried in other browsers, no change.

    I provide you access to the site. Please check when you have time.

    Thank you.

    • This topic was modified 5 years ago by .
Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    5 years ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have been able to replicate the conflict on your site and this has been submitted to our dev team for closer investigation.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Todd

    5 years ago

    Rank Math free

    Hi,

    Please update to the latest Beta version by following this tutorial:
    https://rankmath.com/kb/version-control/#beta-updates

    That should fix the issue for you.

    The final version will be released in a few weeks and you will see a notification in your dashboard when an update comes.

    Please let us know if there’s anything else we can help you with.

    Thank you.

    Anonymous

    5 years ago

    Rank Math free

    Hello.

    I updated to the latest Beta version but nothing changed.

    “Update” button still not working…

    ——-

    I also received a message from the wordpress 5.2 built-in feature that detects when a plugin or theme causes a fatal error.
    I ‘ll provide it to you, maybe it can help you.

    • This reply was modified 5 years ago by .
    Anonymous

    5 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd

    5 years ago

    Rank Math free

    Hi,

    It seems like there is an issue with your installation.

    We tried to do some troubleshooting but when we enable the Health Check plugin, the dashboard won’t open.

    You can give it a try here:

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Could you please share your entire error log? You can ask your web host if you are not sure where to find it.

    Or, you can share your FTP details with us so we can check.

    Anonymous

    5 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Pratik

    5 years ago

    Hello,

    It looks like the ELementor Addon plugins which are active on your site is conflicting with the Rank Math plugin. I see some errors in console when I try to update the post. To fix it, I have added the following code in your site’s wp-config.php file to prevent the errors from blocking the update functionality:

    
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );
define( 'SCRIPT_DEBUG', false );

    This seemed to have fixed the issue. Can you please confirm?

    Thank you.

    RankBot

    4 years, 12 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Elementor “Update” button not working’ is closed to new replies.