Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the affected URL so we can check as well (if already published)?
You can also record a video screencast using a tool like Loom showing the issue where Rank Math is activated and deactivated. Once done, you can add the generated link here.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please check the PHP values of your site by heading over to your WordPress dashboard > Tools > Site Health > Info tab > Server. If they are set too low on your site, please ask your hosting provider to upgrade the values according to the following:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
If the issue still persists, then it could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how that goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
