Editor Conflict after Updating the plugin with 2 posts

#6300
  • Resolved Anonymous

    6 years ago

    Rank Math free

    I have only 2 posts with this error, the other posts work as before. The other guys do not work all the posts, as I understand it. if you need, I could give access to my site to speed up the solution of the problem. Maybe my case will help you.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Rank Math

    6 years ago

    Hello,

    Thank you for contacting the support and sorry for the issue you are facing.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    6 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    6 years ago

    Rank Math pro

    Hi there,

    Thanks for the access.

    Would you mind sharing some links to the affected posts and some screenshots of how the editor is broken so that I can test this?

    I am looking forward to helping you. Thank you.

    Anonymous

    6 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    6 years ago

    Rank Math free

    all posts work, except the third and fifth from the bottom

    Rank Math

    6 years ago

    Hello,

    We went ahead and uploaded a fixed version on your website.
    https://i.mythemeshop.com/f3AdvJ

    It seems to be working fine now.

    Can you please test in an incognito window or after clearing the cache?

    Please check. Hope that helps.

    Thank you.

    Anonymous

    6 years ago

    Rank Math free

    Yes, it helped, thanks for the help and a good plugin.

    Rank Math

    6 years ago

    Hello,

    Glad that helped.

    In case you need files for any other website while we release an update. You can download from here:
    https://i.mythemeshop.com/f3AdvJ

    Good day.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Editor Conflict after Updating the plugin with 2 posts’ is closed to new replies.