duplicate EDD download tags and categories in sitemap

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Please share the affected URL so we can also check your sitemaps for duplicate entries. You can add the sitemap URL in the sensitive data section.

Meanwhile, please follow the steps below to ensure that your sitemaps are not getting cached:

1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp

2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

If the issue still persists, please try adding this filter to your active theme’s functions.php file:

add_filter( 'rank_math/sitemap/enable_caching', '__return_false');

Looking forward to helping you.

Thank you.

Hello,

In this case, please check if there are any XML files in the uploads folder of our plugin and delete those:
/wp-content/uploads/rankmath/

Then, clear the sitemaps cache and check again.

If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Hello,

The login link for your site shows your login page only. Could you please check if it’s not yet expired or update the URL?

Also, it seems that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

Looking forward to helping you.

Thank you.