Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
The login link you have shared seems not working as it only redirects to your homepage. Could you please check?
Meanwhile, please perform a hard refresh of your WP Backend in your browser by following the relevant keyboard shortcut for your Browser/OS for initial troubleshooting.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve tried to troubleshoot your website and we can confirm the issue is occurring because of the plugin conflict. When we only activated the Rank Math plugin and your Divi theme, the Rank Math SEO Meta box button was working properly. Please check the screenshot in the sensitive data section for your reference.
However, we couldn’t identify the conflicting plugin because the Health Check plugin was not working properly on your website. In this case, you can try to follow the troubleshooting steps from this guideline to identify the conflicting plugin: https://rankmath.com/kb/check-plugin-conflicts/
Or you can create a staging site for us where we can directly disable the plugins without affecting your live site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
