Divi Crashing when adding components from library

#584416
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    This only happens in Firefox. With or without plugins activated, and in normal and private mode.

    When I try to add a section or even a module from the Divi library, the dialog crashes, forcing me to reload the page to bring it back. Adding anything to a page or post is impossible. It effectively renders Firefox as useless to managing my site.

    It works fine in Chrome.

    When I disable the RankMath plugin, everything works in Firefox too.

    I have perused RankMath settings but have not been able to find anything that could be causing the problem.

Viewing 1 replies (of 1 total)
  • Reinelle

    2 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please check if there are any Javascript errors in your browser console? You can take a screenshot of it so we can check.

    You can upload the screenshot of the error using this tool and share the generated link here.

    Meanwhile, ensure that you’re Divi and Rank Math plugins are already updated to their latest version.

    Let us know how this goes.

    Thank you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Divi Crashing when adding components from library’ is closed to new replies.