different URLs on the WordPress and website address

Hello,

I’m sorry to hear about the issue you’re facing with connecting Rank Math to your WordPress site due to having different URLs set for the WordPress Address and Site Address. If you have already tried the methods mentioned in our guide without success, we recommend taking the following steps:

1. Verify URL Configuration: Double-check that the WordPress Address and Site Address in your WordPress settings match the actual URLs of your website. Navigate to WordPress Dashboard → Settings → General and ensure both URLs are set correctly.

2. Clear Cache: Clear your browser cache, website cache, and site-level cache before attempting to reconnect Rank Math. This step can help resolve any caching-related issues that might be affecting the connection process.

3. Contact Support: If the issue persists after verifying the URLs and clearing the cache, please reach out to our dedicated support team for further assistance. You can contact them here.

Our support team is available 24/7, 365 days a year and will be able to provide you with personalized assistance to resolve this connection issue.

Thank you for considering Rank Math, and we appreciate your patience as we work to resolve this issue for you.

If you have any more questions or need further assistance, feel free to let us know!

Sources:
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
WordPress Permalink Structure & Changing Individual URLs » Rank Math
Why Are Posts Redirecting to www or Non-www Incorrectly?

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

It seems there is an existing ticket with a similar issue.

We have responded to that ticket here: https://support.rankmath.com/ticket/connection-problem-with-your-plugin/ and to avoid duplication, we will be closing this ticket so that we can focus on that ticket alone.

Thanks for your understanding, patience, and cooperation.