Dialog Error

#559499
Viewing 5 replies - 1 through 5 (of 5 total)
  • Nigel

    2 years, 6 months ago

    Rank Math business

    Hello,

    We are sorry for any inconvenience you may have experienced.

    However, you didn’t give us permission to access the file on your Google Drive. A good alternative to send a screenshot easily is https://imgur.com/upload. We should be able to help resolve the issue as soon as we have enough information.

    Eagerly awaiting your response.

    Anonymous

    2 years, 6 months ago

    Rank Math free

    Anyone should have access who has the link. The link was for a video showing the error message popping up, I will send a screenshot in the morning.

    Rakibuzzaman Siam

    2 years, 6 months ago

    Hello,

    We’ve tried to check the drive link again but still, we’re unable to access this link.

    However, for initial troubleshooting, please head over to your WordPress dashboard > Rank Math > Status & Tools > Database Tools, and from there clear the Rank Math Transients.

    Please note that some options are only available in Advance Mode. If you are not able to find the Database tools, please try to switch to Advance Mode: https://rankmath.com/kb/advanced-mode/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 6 months ago

    Rank Math free

    Here’s a new link with all access: https://drive.google.com/file/d/1-DEJgCkKEKjy0tfV0rfMoBKWkZkHaj49/view?usp=share_link

    I removed transients, didnt help.

    https://imgur.com/a/LSEQdh2

    Jeremy

    2 years, 6 months ago

    Hello,

    Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    We can take a closer look at your admin dashboard and debug the issue further. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Dialog Error’ is closed to new replies.