Hello,
I’m sorry to hear that you’re facing issues with the Dataset Schema disappearing after publishing. This is definitely not the expected behavior. It seems like there might be an issue with the way the Schema is being saved or displayed.
To troubleshoot this, I recommend checking a few things:
- Ensure that you have the latest version of Rank Math PRO installed.
- Double-check that the Dataset Schema settings are correctly configured before publishing.
- Verify if there are any conflicts with other plugins or themes by temporarily deactivating them and checking if the issue persists.
- Check for any JavaScript errors in the browser console that might be affecting the Schema display.
If the issue still persists after checking these points, please assign this ticket to a human agent using the available buttons, and we’ll be happy to investigate this further for you. Thank you for bringing this to our attention!
Sources:
Dataset Schema Type » Rank Math
Removing Schema From Your Posts & Pages » Rank Math
Migrating from Rank Math to SEOPress » Rank Math
Hello,
Thank you for your patience.
You mentioned that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Meanwhile, please check if you are using a Firewall as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
Let us know how this goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
