Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
The CSV metada import/export feature is available with Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Meanwhile, can you please share the CSV so we can check its format? You can upload the file on https://wetransfer.com/ or any file-sharing service like Google Drive and add the generated link here.
Looking forward to helping you.
Thank you.
Hi,
I develop the site for a client. The email address should be t**************@s************.
I use this file to generate my csv : https://docs.google.com/spreadsheets/d/1c4QvcrxWLTRg8vf0GJNXlm6tL4MLvkokf0FQd4GCtnQ/edit?usp=sharing
(File to import sheet / File to import sheet smaller)
Thanks
Hello,
Can you please share the exact CSV file you’re trying to import instead of sharing the Google Sheets document so that we can check this further for you? You can use any file-sharing tool like https://wetransfer.com/ to share the CSV file with us.
Meanwhile, the system that imports the redirections relies on scheduled actions to import the CSV data into the website. Please install the WP Crontrol plugin and navigate to WP Dashboard > Tools > Cron Events to make sure that the Cron Jobs is working fine on your site.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
