Credits going too fast?

#644980
  • Resolved Anonymous

    2 years ago

    Rank Math free

    Hello,

    I just got Content AI and I used it on 2 things:

    – 2 keyword researches
    – 2 SEO decriptions

    With this I have 1045 credits left. This should not be the case. Is there anywhere to see where te credits have gone?

    If this actually uses about 4K credits than the plugin itself is useless to me honestly. And if so I would like to know if I could have a refund.

    Kind regards,
    Daan Versluis

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    1 year, 12 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please note that one word = 1 credit and 500 for each keyword search. You can adjust the number of outputs generated by the AI when using the AI tools.

    Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward:
    https://rankmath.com/kb/content-ai-plans-and-credits/

    You can check our video tutorials about the new Content AI 2.0 here: https://youtube.com/playlist?list=PLsq48xCzb38kmhOe0PVA0wEhRQC39l2py&si=2CD38pTfRc3Ves7g

    You can read FAQ’s and purchase AI credits here: https://rankmath.com/content-ai/
    Complete Content AI Tutorial here: https://rankmath.com/kb/wordpress/content-ai/

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Anonymous

    1 year, 12 months ago

    Rank Math free

    Hi,

    This does not really help me. As said in my post. I have done 2 keyword researches (1000 credits) and 2 meta descriptions (lets say 50 credits). I should than still have 3950 credits left. And I have 1045 left.

    Is there anywhere to see my usage? And, is it possible to get a refund?

    Kind regards,
    Daan Versluis

    Princess

    1 year, 12 months ago

    Hello,

    You are seeing the correct amount of credits, 1045 / 5000 means you have used 1045 credits out of 5000 and you still have 3955 AI credits to use.
    credits

    You can check your AI history to see words generated by AI.

    About the refund, yes we do offer a 30-day refund policy but can you please let us know what you didn’t like about Content AI. This will help us make it better so you can give it another shot in the future.

    Let us know if you need assistance with anything else.

    Thank you.

    RankBot

    1 year, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Credits going too fast?’ is closed to new replies.