Credits do not show up

#737422
  • Resolved Anonymous

    1 year, 7 months ago

    Rank Math free

    I purchased the starter plan for Content AI and can’t use it. The credits are not showing up. I have already tried disconnecting my account and reconnecting. I have also tried refreshing the credits. When I login to my account online it shows I purchased it but the credits still say zero.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    Thank you for reaching out to us about the issue you are facing with your Content AI credits not showing up despite purchasing the starter plan. We apologize for any inconvenience this has caused.

    To resolve this, please ensure you are logged in to the correct account that you used to purchase the Content AI plan. After confirming that, kindly follow these steps:

    1. Head over to your Rank Math account area here and verify if your account displays the correct remaining credits.

    2. If the credits are correct online but not reflecting on your website, go to your WordPress admin area → Rank Math → Dashboard → Help, disconnect your Rank Math account, and then reconnect it as shown in the screenshots below:

      Disconnect Account
      Reconnect Account

    3. Finally, navigate to your WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits count. This action will prompt the plugin to request the updated credits from our server and display the correct count.

    Here’s a screenshot for reference:
    Refresh Credits

    After following these steps, your Content AI credits should be visible and ready to use. If you encounter any further issues or need additional assistance, please feel free to let us know.

    We appreciate your patience and understanding as we work to resolve this matter for you.

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Jeremy

    1 year, 7 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have fixed this on our end.

    Please try reconnecting your Rank Math account again to your website. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    disconnect
    connect

    Then, head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

    Refresh Content AI credits

    Once done, please go back to using Content AI and it should work without any issues.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Credits do not show up’ is closed to new replies.