Hello,
Thank you for reaching out to us regarding the missing credits in your account. We apologize for any inconvenience this may have caused.
To resolve this issue, please follow these steps:
-
Log in to your Rank Math account using the email you used to purchase the credits. You can do this by visiting Rank Math Account Login.
-
Once logged in, navigate to the Websites section to check if your Content AI credits are visible. If they are not visible, there might be an email mismatch between your Rank Math and Content AI accounts.
-
If you cannot see your credits, please contact our support team through this link and provide the order reference RANKMATH240213-4527-38278. Our team will assist you in merging both accounts or transferring the credits to the correct email.
If you have any further questions or need assistance, feel free to ask. Thank you for your patience and cooperation.
Sources:
How to Restore Missing Content AI Credits » Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
I have disconeccted website and connected it again and still don’t work
If possible I want a refund. Initially wanted to buy RankMath premium but instead I bought only credits for ContentAI. Thank you
Hello,
Thank you for contacting Rank Math support.
Please head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI, and it should work without any issues.
If you want a refund, let us know and we will do the needful.
Looking forward to helping you.
I am receiving this when I press the refresh button. 
Hello,
We have fixed the issue for your site. Please follow the steps mentioned in my previous reply again and you should be able to use Content AI on your site: https://support.rankmath.com/ticket/credits-are-not-showing-on-my-account/?view=all#post-745045
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
