Credits are not displayed

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits.

Once you’re logged in to the correct account, please head over to your Rank Math > Account > Website or visit this URL:
https://rankmath.com/my-account/websites/

Check if you are able to see the correct remaining credits. See my screenshot below for reference:

If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

Hello,

Thank you for getting back to us about this issue. We appreciate your patience and cooperation with this issue.

Can you please confirm to us if you’re seeing the correct number of credits when you log in to rankmath.com/my-account/websites? (https://i.rankmath.com/i/P5hrqw).

If you’re seeing the correct number of credits here, then this is a problem with the syncing of information between rankmath.com and your website. Disconnecting and reconnecting your account should mostly resolve this. Also, make sure you’re connecting to the correct account. If you’re sure you have connected to the right account and refreshed your coins like this, and you’re still not seeing the correct number of credits, then please let us know so we can investigate this further.

However, if you’re not seeing the correct number of credits on rankmath.com/myaccount, then this is billing-related and we need to look into it further.

Please let us know which it is.

Hello,

Thank you for getting back to us.

To help you resolve this issue, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience. Thank you for choosing Rank Math.