credits

#782028
  • Resolved Anonymous

    1 year, 5 months ago

    Rank Math free

    I lost my credits last month! just managed to connect now….had to logout and seti again 🙁 can you give me those credits again? its a bug from rankmath…

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    Thank you for reaching out to us, and we apologize for any inconvenience you faced with your lost credits.

    To restore your missing Content AI credits, please follow these steps:

    1. Log in to your Rank Math account by visiting Rank Math Account.
    2. Check if your credits are visible under the Websites tab.
    3. If your credits are not visible, there might be an email mismatch between your Rank Math and Content AI accounts. In this case, please contact our support team through this link to merge both accounts or transfer your credits to the correct email.
    4. If your credits are visible, disconnect and reconnect your Rank Math account in your WordPress dashboard under WordPress Dashboard → Rank Math SEO → Help as shown in the screenshots below:

    Disconnect Account:
    Disconnect account

    Connect Rank Math account:
    Connect Rank Math account

    After following these steps, refresh your Content AI credits to ensure they are updated correctly.

    We appreciate your understanding and patience. If you need further assistance, feel free to let us know.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math
    How to Use Rank Math’s Content AI for SEO » Rank Math

    Princess

    1 year, 5 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that your credits have already been refreshed, and you now have 18000 credits.

    Please note that Content AI credits will refresh on a monthly basis as long as your plan is active.

    Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward:
    https://rankmath.com/kb/content-ai-plans-and-credits/

    You can read FAQ’s here: https://rankmath.com/content-ai/

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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