Credits

#763029
Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    Thank you for reaching out to us regarding the missing Content AI credits on your website. I understand this can be frustrating.

    To resolve this issue, please follow these steps:

    1. Make sure you are logged in to the correct account that you used to purchase the Content AI credits.
    2. Check your remaining credits by visiting Rank Math > Account > Website or go directly to this URL: https://rankmath.com/my-account/websites/
    3. If the credit count is correct but not displaying on your website, disconnect and reconnect your Rank Math account by going to your WordPress admin area > Rank Math > Dashboard > Help. Here are some screenshots for reference:
      • Disconnect: Disconnect
      • Reconnect: Reconnect
    4. After reconnecting, refresh the credits by going to your WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:
      Refresh credits

    Following these steps should help display the correct Content AI credits on your website. If you encounter any further issues or need additional assistance, please feel free to let us know.

    We are here to help!

    Sources:
    How to Restore Missing Content AI Credits » Rank Math

    Hello,

    We have replied to your other ticket about the same issue. We are closing this one in favor of that.

    Also, posting multiple tickets to get an issue sorted won’t help you get a faster response as that increase the load on the team and increases the response time.

    Please keep only one ticket per issue moving forward.

    Looking forward to helping you.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this ticket.