Hello,
Thank you for contacting Rank Math support and we apologize for the inconvenience.
Your credits are refreshed every month but the plan is billed annually. Unused credits do not roll over to the next month.
That said, we could not see any Content AI subscription on this account, can you please confirm if you used this account or another account to subscribe to Content AI?
Thank you for your patience and cooperation. Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Sorry about the issue. Your old plan was not converted to new system for some reason, we are investigating the issue further.
We have converted your plan now, please check.
Than you!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
