Credits

Hello,

Thank you for reaching out and we apologize for the trouble you are facing with your Content AI credits.

To resolve this issue, please follow these steps carefully:

• First, ensure you are logged in to the same account you used to purchase the Content AI credits. You can check your account details here: https://rankmath.com/my-account/
• On this page, you should see the correct number of remaining credits for your Content AI. Here is an example of how it looks:
• If the number of credits is correct on this page, but not on your website, you need to disconnect and reconnect your Rank Math account on your WordPress dashboard. To do that, go to Rank Math > Dashboard > Help and click the Disconnect button. Then, click the Connect button to reconnect your account. See these screenshots for reference: and
• Finally, go to your Content AI page and refresh the credits count by clicking the Refresh button. This will sync your website with our server and show you the updated number of credits. Here is how to do it:

We hope these steps will help you fix the problem. If you still have any issues or questions, please let us know. We are always happy to help.

Thank you for choosing Rank Math.

Hello,

Thank you for getting back to us about this issue. We appreciate your patience and cooperation with this issue.

Can you please confirm to us if you’re seeing the correct number of credits when you log in to rankmath.com/my-account/websites?

If you’re seeing the correct number of credits here then this is a problem with the syncing of information between rankmath.com and your website. Disconnecting then reconnecting your account should mostly resolve this – but if you’re not seeing the correct number of credits on rankmath.com/myaccount (https://i.rankmath.com/i/P5hrqw), then this is billing-related and we need to look into it further.

Please let us know which it is.

Also, you can share images by uploading them to imgur.com/upload and sharing the link with us.

Thank you for choosing Rank Math!

Hello,

Thank you for sharing the screenshots.

The Content AI credits were purchased using a different email address that’s why they are not showing on the account you’re using. Please refer to the email and username in the sensitive data section.

You may need to log in to that email address and reconnect the website with that account.

Alternatively, we can transfer the credits or merge both of your accounts to consolidate them into one single account.

If you prefer to merge, please let us know which email address you wanted to use for your Rank Math account moving forward.

Looking forward to helping you.

Thank you.

Hello,

Yes, once those accounts are merged, you will manage all of them into one single account.

The overall credits you have purchased are also added to that account and shared by those websites.

Looking forward to helping you.

Thank you.