credit dosen’t appear

#804326
  • Resolved Anonymous

    8 months ago

    Rank Math free

    Hello,

    I took 1 year content ai but i can’t get the credit on my website to use content ai. can you help me please?

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    8 months ago

    Hello,

    Thank you for reaching out to us regarding the issue with your Content AI credits not appearing on your website.

    To resolve this, please follow these steps:

    1. Ensure you are logged into the correct account that you used to purchase the Content AI subscription.
    2. Visit the Rank Math account area here to verify if your account shows the correct remaining credits.
    3. If the credits are correct in your account but not reflecting on your website, go to your WordPress admin area, navigate to Rank Math > Dashboard > Help, and disconnect and then reconnect your Rank Math account as shown in the screenshot below:
      Disconnect and Reconnect
      Reconnect Account
    4. After reconnecting your account, go to Rank Math SEO > General Settings > Content AI on your website and refresh the Content AI credits as shown in this screenshot:
      Refresh Credits

    By following these steps, your website should display the correct Content AI credits, allowing you to use the Content AI feature without any issues.

    If you encounter any further difficulties or need additional assistance, please feel free to let us know. We are here to help you with any other concerns you may have.

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Anonymous

    7 months, 4 weeks ago

    Rank Math free

    Hello. I try to do what your robot sent me but i try to refresh the credits and it gave me a error with json respond.

    Princess

    7 months, 4 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

    Also, please make sure that you are running the latest version of Rank Math plugin.

    Let us know if this fixes the issue.

    Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.

    RankBot

    4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘credit dosen’t appear’ is closed to new replies.