Credit card payments bounced 4 times ( I changed cc). However…

#719866
  • Resolved Anonymous

    1 year, 8 months ago

    Rank Math free

    Hello,

    My Credit card payments bounced 4 times ( I changed cc). However, my account shows that I’m paid and up to date. This morning, I received an email stating I cancelled my service. I never did. Last night, I wrote a blog post, yet, was forced to pay for the Content AI. I late received an email about my subscriptions being merged.

    I want to know if I was accidentally charged twice for the same thing. If so, please reimburse the difference.

    Kind regards,

    Russell

Viewing 7 replies - 1 through 7 (of 7 total)
  • Uzair

    1 year, 8 months ago

    Hello,

    Thank you for getting in touch and we are sorry to hear about the issue you are facing.

    We see that you made two purchases of Content AI:
    Content AI Creator – Dec 8, 2023 – $137.83 USD
    Content AI Starter – Jan 11, 2024 – $55.05 USD

    Please let us know which of these you want to cancel.

    Anonymous

    1 year, 8 months ago

    Rank Math free

    Ahhh, just as I thought. Please cancel the January 11, 2024 purchase.

    Thanks for validating my suspicions.

    Kind regards,

    Russell

    Great

    1 year, 8 months ago

    Hello,

    We see that you have marked this ticket as resolved. Would you still like this plan to be canceled?

    We are looking forward to hearing back from you.

    Anonymous

    1 year, 8 months ago

    Rank Math free

    Yes. Please cancel it.

    Regards,

    Russell

    Jeremy

    1 year, 8 months ago

    Hello,

    We have gone ahead and canceled and refunded that transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Anonymous

    1 year, 8 months ago

    Rank Math free

    Thanks.

    Miguel

    1 year, 8 months ago

    Hello,

    Glad that everything got sorted.

    Don’t hesitate to get in touch if you have any additional questions.

    We are here to help!

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Credit card payments bounced 4 times ( I changed cc). However…’ is closed to new replies.