Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We’ve tried to check your sitemap but we can see it is returning an HTTP ERROR 500. Please note that it is not recommended to use multiple plugins to generate the sitemap on your website otherwise it can create conflicts.
If you’re using any other plugin to generate the sitemap, we suggest you disable that plugin and then check if Rank Math is able to generate the sitemap or not.
If the issue still persists, you can share the website error log with us. Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello, I have been using Rank Math.
My hosting claims that the scope is beyond their control.
Would you please assist me on the way forward
Hello,
If you’re not sure how to check your website error log then you can edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section so that we can check the issue further for you.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello, I have shared a temporary login link in the sensitive data section.
Please assist me on the way forward.
Many thanks,
Peter Mugambi
Hello,
We’ve checked your website and we can see currently you have 881,215 posts on your website but the server resources are set to low. Please note that in order to handle this huge number of posts, you need high server resources.
We recommend you get in touch with your web host and ask them to set the PHP memory limit to at least 1024M and see if that works for you. If the issue still persists, you may need to increase the server resources more.
However, while troubleshooting your website, we found the following issues:
1. We can see you’re using a backdated beta version of the Rank Math PRO plugin on your website. You can follow this guideline to update the PRO version of the Rank Math plugin manually on your site: https://rankmath.com/kb/update-rank-math-manually/
Since you’re using the Rank Math PRO plugin on your website, the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
2. Both the Elementor and Elementor Pro plugins you’re using on your website are not in the latest version and we can see the following PHP Warning is coming from the Elementor Pro plugin:
PHP Warning: Attempt to read property "class" on null in /home/blissass/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php on line 50
We suggest you update the plugins to the latest version otherwise they can create conflicts on your website and can become a security threat.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello, I realized that updating ELementor and Elementor Pro Plugins leads to a WordPress error. This is what has kept me without updating them.
I believe that with your esteemed professional assistance, you can assist me in mitigating the error
Hello.
Due to the updating the Elementor, I have noticed that I can’t access My Admin Dashboard. https://blissassignment.com/order/user/login
It has disappeared and I’m getting a redirection to the home page.
Please assist me on the way forward.
Thanks a lot.
Hello,
The issue has been solved by my hosting company.
Thanks a lot.
Hello,
Glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hello
Things have not changed.
I’m still waiting
Hello,
Please share your WP admin login here again so we can check the issue further.
Please also include your website FTP.
Thank you.
Hello Jeremy.
The website is currently configured and is working well.The hosting company worked on it.
Thanks a lot for your help
