Hello,
I’m sorry to hear about the confusion with your purchase. It seems like there might be a mix-up with the renewal date and the authorized reseller message. To clarify this, I recommend that you open a ticket with our support team by clicking here. Our team will be able to look into this matter and provide you with the necessary assistance.
Thank you for bringing this to our attention, Fiona. We’ll make sure to resolve this for you as soon as possible.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
Rank Math PRO – Pricing Plans for Businesses & Individuals
Rank Math Refund Policy » Rank Math
Hello,
Thank you for contacting us and bringing your concern to our attention.
Please note that with the premium subscription of the plugin, you get a 15-day Content AI trial subscription. So, the current Content AI subscription you’re seeing on your account is a trial and it is free. After 15 days Rank Math will automatically purchase a 1 year Content AI Starter subscription unless you cancel the trial.
Regarding the authorized reseller, Rank Math doesn’t handle the payment directly. All the payments are controlled by our payment provider, FastSpring. So you don’t have to worry, the message you’re seeing is absolutely fine.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
