copy and inserting meta data error

Hello,

I apologize for the issue you are facing with copying and inserting meta data in Rank Math. Thank you for providing the error details and the screenshot for reference.

The error message you shared indicates a JavaScript error related to the Rank Math Content AI module. This type of error can sometimes occur due to conflicts with other plugins or themes on your website.

To resolve this matter promptly, I recommend the following steps:

1. Check for Plugin or Theme Conflicts: Disable other plugins and switch to a default WordPress theme temporarily to see if the issue persists. If the problem is resolved, you can identify the conflicting plugin or theme causing the error.

2. Clear Cache: Clear any caching plugins or server-side caches that might be affecting the functionality.

3. Update Rank Math: Ensure that you are using the latest version of Rank Math to benefit from bug fixes and improvements.

If the issue persists after trying these steps, please reach out to our Rank Math support team by opening a support ticket here. Our team will investigate further and provide you with specific guidance based on your website’s configuration.

Thank you for your understanding, and we look forward to assisting you with this matter.

Best regards,

Sources:
General Tab in Meta Box of Rank Math SEO Plugin
The #1 WordPress SEO Plugin in 2023 – Rank Math
How to Fix the ‘og: image’ Property Should Be Explicitly Provided » Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We were able to replicate this issue in the latest version of WordPress and already resolved this issue internally, and it will be included in the next update.

However, if you want, we can fix the issue on your website but for that, we might need the WordPress and FTP logins of your website.

You can edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Hello,

Thank you for sharing the admin access.

We have just released a quick beta update to fix this issue. I have updated plugins on both of your site and that seems to have fixed the issue. Could you please confirm?

Hope that helps.

Hello,

We logged in to the subfolder site and fixed the issue by updating to the beta version.

However, we are unable to access the main website as the link you shared is redirecting to the error 404 page. It seems the token has expired. Please check and reactivate the login link so we can check this for you.

On the other hand, you can update to the beta version by following this guide: https://rankmath.com/kb/version-control/#beta-updates

If you are unable to see an update, please clear Rank Math’s transients from:
WordPress Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients

Please clear the caches, server, and WordPress after updating.

You can disable the Beta updates once you update to the latest version and the issue is fixed.

Thank you.