Hello,
Thank you for reaching out to us, and we apologize for the inconvenience you’re facing with your Content AI credits.
To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Once logged in, head over to your Rank Math > Account > Website or visit this URL: Rank Math Account Area.
Check if you can see the correct remaining credits. If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account from your WordPress admin area > Rank Math > Dashboard > Help. After reconnecting, refresh the credits count in the Content AI settings so the plugin can request the updated credits from our server and display the correct count.
Here are some screenshots for reference:
- Remaining Credits
- Disconnect and Reconnect
- Refresh Credits
We hope this helps, and please let us know if you need further assistance with anything else.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
