Hello,
I apologize for any confusion. The credits provided with the Content AI subscription are meant to be used on a single website. You can choose to use all the credits on one website or distribute them across multiple websites in your portfolio. However, the total number of credits remains the same regardless of the number of websites you use them on.
If you have any more questions or need further clarification, please feel free to ask. Thank you for your understanding.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
Dear Support Team,
I hope this message finds you well. I recently subscribed to your Content AI service, attracted by the feature of “Unlimited Websites” as advertised. My intention was to utilize my monthly allotment of 5,000 credits across multiple websites within my portfolio, assuming that this would be feasible under the subscription model.
Upon further clarification from your response, it was made clear that while the credits can be distributed across various websites, the total credit limit remains unchanged. This revelation does not align with my initial expectations and operational needs, as I find it unfeasible to apply the entire 5,000 credits to a single website each month. My understanding was that the “Unlimited Websites” feature would allow for more flexible usage of credits across my projects, which influenced my decision to opt for the annual subscription.
Given these circumstances and the misunderstanding arising from the subscription terms, I kindly request a refund for my recent subscription purchase. I believe there has been a gap in communication regarding the practical application of the credits across multiple websites, which was a critical factor in my decision-making process.
I appreciate your attention to this matter and look forward to your prompt response. Your cooperation in facilitating this request would be greatly appreciated, as it would reaffirm my trust in your service and its commitment to customer satisfaction.
Thank you for your understanding and assistance.
Best regards,
Naman
Hello,
Thank you for your query and we are so sorry about the confusion.
Your current Content AI plan can indeed be applied to an unlimited number of websites. However, to distribute the specific amount of credits, you’ll have to subscribe to our Business plan here. This will allow you to manage your clients: https://rankmath.com/kb/client-management/#assign-contentai-credits
With that said, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access the Content AI feature we refunded.
Of course, we’re very sorry to see you go.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
