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Hello,
I have a Content AI subscription. I can see the credit in my account, but not on websites, even I disconnect and connected again.
I had some credits before, now I have the new subscription.
Now not old credit and not new are not available.
Please help me with this.
Thank you
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Hello,
Thank you for reaching out to us about the issue you are experiencing with your Content AI credits. We apologize for any inconvenience this may have caused.
To resolve this, please ensure that you are logged in to the correct account that you used to purchase the Content AI subscription. Once logged in, head over to your Rank Math > Account > Website or visit this URL: Rank Math Account
Check if you are able to see the correct remaining credits. Here’s a screenshot for reference:
If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account from your WordPress admin area > Rank Math > Dashboard > Help. Here are screenshots for reference:
Disconnect:
Reconnect:
After reconnecting, head over to your Content AI and refresh the credits count so the plugin can request the updated credits from our server and display the correct count. Here’s a screenshot for reference:
We hope this resolves the issue. Please let us know if you need further assistance.
The ticket ‘Content AI subscription’ is closed to new replies.