Content AI Plan – Renewed without notification

#748289
  • Resolved Anonymous

    1 year, 7 months ago

    Rank Math free

    Hi,

    I had purchased a Content AI credits package last year for $19.

    I did not realize that it was signed up as a subscription. My understanding was that we were buying only a credits pack.

    Now, I see a charge on my card for $70 for a content AI started package which I did not sign up for, nor was I notified via email prior to the charge, which would have given me the opportunity to cancel it before the renewal.

    This is not right.

    Please cancel the subscription and refund the charge back to the card.

    Regards
    Prashant

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    1 year, 7 months ago

    Hello,

    Thank you for contacting Rank Math support.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Viewing 1 replies (of 1 total)

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