Hello,
Thank you for reaching out to us regarding the issue you are facing with the Content AI Plan.
It seems like you are experiencing difficulties with using the Content AI feature even after purchasing it. To resolve this issue, please follow these steps:
- Go to your WordPress Dashboard.
- Navigate to Rank Math > General Settings > Content AI.
- Refresh the credits by following the instructions provided in the settings. Here is a screenshot for reference:
After refreshing the credits, try using the Content AI feature again, and it should work without any problems. If you encounter any further issues or need additional assistance, please feel free to let us know.
We appreciate your patience and understanding as we work to resolve this matter for you.
Hello,
It seems that you already marked this ticket as “Resolved”.
Do you still need our assistance regarding this issue?
Looking forward to helping you.
Thank you.
I did get it to work finally. I have a question.
I am trying to understand how to use it and then it tells me that I used up all of my credits. And that I can’t use it until May for more credits? Something that I paid for a year I should be able to use when I want within the year.
If that is the way it works then after my year is up I am going to cancel my plan. Or am I misunderstanding that also?
Hello,
The cost of different Content AI tasks varies. For instance, keyword research costs 500 credits per keyword while everything else costs 1 credit per word generated. You can find the cost of each task by clicking here.
On the Content AI Starter plan, you are allocated 5,000 credits per month (7,000 if you subscribed during a special offer). Once you have used up all your allocated credits, you will have to wait until the next month to get more. If you need more credits, you can upgrade to a plan that offers a higher monthly credit allocation.
I hope this clears things up. If you have any other questions or concerns, please let us know.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
