Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Please make sure the following can be supported by your payment method:
1. You are not using a prepaid card, international payments are enabled, Supports subscription-based payments, and payments are made in US dollars.
2. A credit card is needed to be verified with a PayPal account for automatic subscriptions in case there is no balance in your PayPal account. That is a requirement set forth by PayPal, not us.
3. You can try using a credit card in place of the other methods if everything from above is enabled and functioning properly.
Also, you can contact your bank to find out what is preventing the payment from going through and ask them to approve it on your end.
Additionally, if you are using a VPN or proxy, please turn them off and utilize your genuine ISP to complete the transaction.
if the issue persists, or the methods above doesn’t resolve the issue, please send a screencast link to the sensitive data section. You can use a tool like loom to record what you see on your screen.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello
I have used 2 different credit cards and one debit card, all my cards are international payment enabled. I also used amazon pay buy no luck. My payment process meet the above criteria you mentioned.
Is there any other way to buy credit? FYI I don’t use PayPal and don’t want to use it.
thanks
Hello,
Please share the last 4 digits of your credit card in the sensitive data section so we can check why it isn’t working.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Based on the errors we see in logs, seems like your card issuer is declining the payments. Please contact your bank and ask them to clarify. There is nothing we can do, except to suggest you to use another card or payment method.
Hope that helps
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
