content ai not working

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.

Since you can see the correct Content AI credits from http://rankmath.com/my-account/websites, it is likely the problem is that your site and Rank Math are not well-synced, usually disconnecting and reconnecting your account fixes the issue as stated in this knowledge base. Kindly confirm that you are using the latest version of Rank Math(v1.0.202) and that you are connecting to the correct Rank Math Account (in case you have multiple Rank Math Accounts).

That is when you click on the Connect Now button, ensure that you select the correct account, and then click on OK, Activate Now, as shown below.

If the issue still persists, to help you resolve this issue, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.

• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We are always here to help, please do not hesitate to communicate any concerns or questions you may have.

Thanks.

Hello,

We are super happy that you are able to resolve the issue.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.