Content AI not showing on site

#799684
  • Resolved Anonymous
    Rank Math free

    I just purchased a subscription to content AI and it is not showing on my site. When I click on it, it still shows the learn more info. I tried logging out and back in, tried clearing my cache. My site is worthbeyondrubies.com

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for reaching out to us regarding the issue with Content AI not showing on your site. We apologize for any inconvenience this may have caused.

    To troubleshoot this issue, please follow these steps:

    1. Log in to your WordPress Dashboard.
    2. Navigate to Rank Math SEO > General Settings > Content AI.
    3. Refresh the credits by clicking on the refresh icon. Here’s a screenshot for reference:
      Refresh AI credits

    If the issue persists after refreshing the credits, please ensure that you are logged in to the correct account that you used to purchase Content AI credits. You can check your remaining credits by visiting this URL: https://rankmath.com/my-account/websites/.

    If you still encounter issues, please disconnect and reconnect your Rank Math account by following these steps:

    • Go to your WordPress admin area > Rank Math > Dashboard > Help.
    • Click on “Disconnect” and then “Reconnect” your Rank Math account. Here are some screenshots for reference:
      Disconnect
      Reconnect

    After reconnecting your account, refresh the credits count in Content AI again by following the steps mentioned earlier.

    We hope these steps resolve the issue you are facing. If you need further assistance, please don’t hesitate to let us know.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math
    How to Connect/Disconnect Your Website From Content AI

    Anonymous
    Rank Math free

    Thank you! Refreshing the credits worked.

    Thanks so much again!

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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