CONTENT AI not becoming active - Support

Resolved Anonymous
1 year, 9 months ago

Rank Math free

Hi, I have bought the “CONTENT AI” but I cannot access it. It says ‘NEW’ next to it’s name in the menu and when I click on it the “CONTENT AI” sections are all blurry and there is a LEARN MORE pop up open that I cannot get rid of.

I did purchase the 5000 credit version and would like it to be activated. When I go under SEO SETTINGS > CONTENT AI it still says “0 credits left this month. Credits will renew on or you can upgrade to get more credits here.” and when I click refresh, it gives an error.

Please advise how and where we are going wrong about it?

Viewing 15 replies - 1 through 15 (of 15 total)

RankBot
1 year, 9 months ago

Hello,

Thank you for reaching out to us. We’re sorry to hear that you’re experiencing issues with accessing Content AI.

It seems like the issue might be related to the credits not being refreshed after the purchase. To resolve this, please navigate to your WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

After refreshing the credits, please try accessing Content AI again. It should now be active and accessible without any issues.

If you encounter any further issues or need additional assistance, please feel free to let us know.

We’re here to help!

Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math

Anonymous
1 year, 9 months ago

Rank Math free

Hi, I have already trid that several times but every time I get an “Could not generate. Please try again later.” error.

Uzair
1 year, 9 months ago

Hello,

We have fixed the issue for you.

Please refresh your credits from WordPress Dashboard → Rank Math SEO → General Settings → Content AI.

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

Anonymous
1 year, 9 months ago

Rank Math free

Hi, tried again and it is still not refreshing and loading the credits. Please see video uploaded to wetransfer.

https://we.tl/t-z6k4rc7SzI

Princess
1 year, 9 months ago

Hello,

Please install or update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Once done, please go back to using Content AI and it should work without any issues.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Anonymous
1 year, 9 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Anonymous
1 year, 9 months ago

Rank Math free

Hi, this still hasnt worked. I have shot a video of the process which you can download here (https://we.tl/t-lWfx6aKl8l).

I have updated the sensitive data section and taken a backup. Can you please see what the issue is?

Thank you.
Burak

Pratik Deshmukh
1 year, 9 months ago

Hello,

Our server was blocking requests from your site, which caused the credits data not to update. We have unblocked it, and now your site throws an “Invalid API key” error because the stored API key on your site is showing asterisks (****). Could you please try reconnecting your site to Rank Math and see if it works?

Hope that helps.

Anonymous
1 year, 9 months ago

Rank Math free

This is becoming quite annoying.

I am trying to change the API as advised here.

https://rankmath.com/kb/how-to-use-indexnow/

It’s not working. You already have access to the site so not sure why you cannot do it or if we need to do please advise if the above instructions are the right way to go about changing the API to the API key I am reading from within my rankmath.com profile.

Uzair
1 year, 9 months ago

Hello,

It looks like you were using a nulled/pirated version of Rank Math PRO because of which the connection was not working. Deactivating the PRO version and then reconnecting works fine and now you can see the Credits showing up correctly.

If you bought the PRO from us, please share the registered email ID so we can more the PRO to this account.

Hope that helps.

Anonymous
1 year, 9 months ago

Rank Math free

Thank you… Rankmath was originally installed by the developers. Do you think we need the PRO version or is that basically something we can decide on based on our requirements? Can you please send me a link to see the difference of benefits of each (our current version vs PRO)?

Also, I have received an email from Google stating that you have registered your email an owner of our domain on Google (please see below). Is this standard practice?

To owner of https://www.baytu.com/,

Google has identified that p*******@r*********** has been added as an owner of https://www.baytu.com/.

Property owners can change critical settings that affect how Google Search interacts with your site. Ensure that only appropriate people have owner status, and that this role is revoked when it is no longer needed.

Jeremy
1 year, 9 months ago

Hello,

The Content AI feature will work without the PRO version. However, if you wish to continue with the PRO plugin, we suggest checking our pricing page here: https://rankmath.com/pricing/

You may see the plan comparison here and their benefits: https://rankmath.com/pricing/#comparison

It is possible that your developers have contacted us before to troubleshoot some issues with your Analytics. If there are no longer issues there, you can go ahead and remove that user access.

Looking forward to helping you.

Anonymous
1 year, 9 months ago

Rank Math free

Thank you… Can you please download the attached 2 videos from wetransfer (https://we.tl/t-nWlEqrNqJ8) and advice.

Basically, it you watch the video marked “2” before you watch “1” it says there is no credits avvailable / that the account is not connected.

Can you please advise how I can use Content AI for writing the textual bits under the plugin “Gate of Baytu”. It does not show as an option under the “Select Post Type” section. Do we need to have it entered there and then select it?

Thank you.
Burak

Anonymous
1 year, 9 months ago

Rank Math free

Hi… kindly respond to our previous message. Thank you.

Uzair
1 year, 9 months ago

Hello,

We have fixed the issue for you.

Please refresh your credits from WordPress Dashboard → Rank Math SEO → General Settings → Content AI.

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

RankBot
1 year, 8 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

The ticket ‘CONTENT AI not becoming active’ is closed to new replies.