content AI missing

#719129
  • Resolved Anonymous

    1 year, 8 months ago

    Rank Math free

    Hi, we have rank math on our wordpress and then we additionaly bought Content AI, on the account i see all the creadits and the website is connected but on the cms there is no Content AI part added – how can we use it? How can we activate it on the account. Should we reconnect the store?

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  • RankBot

    1 year, 8 months ago

    Hello, we apologize for the inconvenience you’re experiencing with the missing Content AI part in your CMS. To activate Content AI on your website, please follow these steps:

    1. Log in to your Rank Math account and navigate to the Websites tab to ensure that your Content AI credits are visible. If they are missing, there may be a mismatch between the emails on your Rank Math and Content AI accounts. In that case, please contact our support team to merge both accounts or transfer your credits to the email connected to your account.

    2. If your credits are visible in your Rank Math account, return to your WordPress dashboard and navigate to WordPress Dashboard → Rank Math SEO → Help. Then, click Disconnect Account and then click Connect Now to reconnect your Rank Math account.

    3. After reconnecting, head over to WordPress Dashboard → Rank Math SEO → General Settings → Content AI and refresh the credits.

    If you encounter any issues during this process, please don’t hesitate to let us know so we can assist you further.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math
    Content AI Overview » Rank Math
    How to Connect/Disconnect Your Website From Content AI

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘content AI missing’ is closed to new replies.