Content AI Forbiden - Support

Resolved Anonymous
1 year, 8 months ago

Rank Math free

Okay I have paid for Content AI. It was working on my blog https://broadcasters.blog On my blog it shows I have over 4K points left but when I try to use them it says forbidden. I use the same email of r*************@g******** for both my account here and on my blog. How can I solve this problem? I hate to lose my 4.2K credits 🙁

It worked for awhile but then just stoped.

Also let me wish all of you at RankMath a happy, healthy, and prosperous new year.

Jim

Viewing 3 replies - 1 through 3 (of 3 total)

RankBot
1 year, 8 months ago

Hello,

Thank you for reaching out to us, and we’re sorry to hear about the issue you’re facing with Content AI on your blog. We understand the frustration this may have caused.

To resolve the issue, please make sure you are logged in to the correct account that you’ve used to purchase Content AI credits. Once logged in, please visit your Rank Math account area and check if you are able to see the correct remaining credits. You can do this by navigating to Rank Math > Account > Website or by visiting this URL: Rank Math Account Area

If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account from your WordPress admin area. Here’s a screenshot for reference:

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and display the correct count. Here’s a screenshot for reference:

We hope this helps, and please don’t hesitate to let us know if you need further assistance. Thank you for your well-wishes, and we wish you a happy, healthy, and prosperous new year as well!

Looking forward to helping you resolve this issue.

Sources:
Content AI – Your Personal AI Assistant by Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math

Anonymous
1 year, 8 months ago

Rank Math free

I do not mean to be difficult but I purchased a year subscription to Start Content AI and I have tried all I have been told to get it to work. When I first installed it it worked fine but then it stopped leaving me with 4.2K credits a couple days before the end of December.

When I log into my account on RankMath it shows the site connected. I even reinstalled my entire WordPress site one step at time with only RankMath plugin active. No luck.

If we can not get this working could I please have a refund. I do not want a refund but I do not want to be paying for a year subscription when I only got to use a couple thousand credits and now all I get is Forbidden. I am truly frustrated. And yes I cleared my cache and I followed all your instruction. My account is under r*************@g********

Jeremy
1 year, 8 months ago

Hello,

Your current AI credit balance is 7758/7500. Meaning, you have used up all your credits for this month.

You would need to wait for next month for your credits to replenish or you can upgrade your credits plan.

Looking forward to helping you.

RankBot
1 year, 7 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Content AI Forbiden’ is closed to new replies.