Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
It is possible that it isn’t working because of your browser cache.
If you continue to face this issue, please perform a hard refresh of your WP Backend in your browser by following the relevant keyboard shortcut for your Browser/OS.
Hope that helps, and please do not hesitate to let us know if you need my assistance with anything else.
I just did. It’s not working. I also tried different computers, browsers and networks Same thing. I can’t use it.
I spent all night last night trying everything
Is there any way someone can come in and fix it remotely?
I did a WordPress reset and reconnected all plugins one by one and re-uploaded all website files. Rolled back the theme and tested rolling back. Browser cashing. Using different computer, networks and browsers. I spend all night doing all this yesterday. Still can’t use the Content AI. I’m getting the same error
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I resolved it. Thank you. It was a caching issue.
Hello,
We are glad that you have found the culprit of this issue.
Do you have any other questions or do you want us to mark this as solved?
Thank you.
Hello,
Thank you for your patience.
Just a quick update that we have fixed this issue on one of our recent releases.
Please update Rank Math & all other plugins, themes and WordPress to the latest version.
The issue should be fixed.
If not, please feel free to open a support topic or reply to this message and we will be more than happy to assist.
