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Hello, I’m already desperate. Today I bought the Content AI module for my wordpress blog. I did everything according to the instructions. I disconnected the web, I connected the web. And RankMath still doesn’t see that I bought the module. Can you help me please? Thank you.
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Hello,
Thank you for reaching out to us, and we apologize for the inconvenience you are experiencing with the Content AI module.
It seems that you have already tried disconnecting and reconnecting your website to Content AI. However, it appears that the issue persists. We understand how frustrating this can be, and we appreciate your patience.
To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Once you have confirmed that you are logged in to the correct account, please head over to your Rank Math account and check if you can see the correct remaining credits.
Here’s a screenshot for reference:
If the credit count is correct but not reflecting on your website, please follow these steps:
- Head over to your WordPress admin area.
- Navigate to Rank Math > Dashboard > Help.
- Disconnect and reconnect your Rank Math account as shown in the screenshot below:
- After reconnecting your Rank Math account, go to Content AI and refresh the credits count again by clicking the “Refresh” icon.
Here’s a screenshot for reference:
We hope that these steps will help resolve the issue. If you encounter any further difficulties, please don’t hesitate to let us know so that we can assist you further.
We appreciate your understanding and cooperation.
Sources:
How to Connect/Disconnect Your Website From Content AI
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