Content AI credits missing

#695235
  • Resolved Anonymous

    1 year, 9 months ago

    Rank Math free

    Hi,

    I have purchased a Content AI starter pack, however, I can’t access my credits. They are not shown in my account under “Websites” even though the subscription is visible in my account. As a consequence, I also can’t use them on my websites. I checked that I am using the correct account and I also used the same email address for the purchase of the subscription as I am using for my account. What should I do?

    Best,
    Nick

Viewing 11 replies - 1 through 11 (of 11 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with your Content AI credits.

    To resolve this issue, please ensure that you are logged in to the correct account and then head over to your Rank Math account area to check if your account has Content AI credits left. You can do this by visiting the following URL: Rank Math Account Area

    If you are able to see the correct remaining credits in your account area, please disconnect and reconnect your Rank Math account from your WordPress admin area. You can do this by navigating to Rank Math SEO → Dashboard → Help, and then clicking on “Disconnect Account” and “Connect Now.”

    After reconnecting your account, please head over to your Content AI and refresh the credits count so the plugin will request the updated credits from our server and display the correct one.

    If you are still unable to see your credits after following these steps, please let us know, and we will be happy to assist you further.

    We appreciate your understanding and patience as we work to resolve this issue for you.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Ike

    1 year, 9 months ago

    Hello,

    Thank you for contacting Rank Math support, and we are sorry for any inconvenience that might have been caused due to that.

    Can you please confirm if you can see the correct number of credits you purchased from here: http://rankmath.com/my-account/websites.

    If you can see the correct number of credits here like in the image above but not on your site, then this is a problem with the syncing of information between rankmath.com and your website. Disconnecting and then reconnecting your account should mostly resolve this

    Kindly follow these steps:
    1 . Please verify that you’re running the latest versions of the Rank Math plugins: https://rankmath.com/changelog

    2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

    5 . After doing this, refresh the credits to start using Content AI. Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits.

    Here’s a screenshot for reference:

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Anonymous

    1 year, 9 months ago

    Rank Math free

    Hi Ike,

    Thanks for the reply. As I stated in my original message, the credits do not show up under “websites”. I have already disconnected and reconnected my Rank Math Account several times.

    Best,
    Nick

    Anonymous

    1 year, 9 months ago

    Rank Math free

    Hello, upon reviewing your case, I intended to explore Content ai due to their offering of a 15-day trial along with 7500 credits. However, the credits were not activated, displaying as 0, thereby preventing me from trying Content ai during the entire 15-day trial period. Consequently, given my inability to test it, I’m questioning the value of Content ai based on your experience and others. This has led me to contemplate canceling my purchase of Rank Math Pro. I am hesitant to proceed if it means constantly receiving prompts in WordPress to use Content AI, especially if its utility is questionable.

    Great

    1 year, 9 months ago

    Hello @nickschaferhoff,

    We apologize for the inconvenience with Content AI.

    We would love to help you investigate this issue on your end, but we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Great

    1 year, 9 months ago

    Hi @emilio-8367,

    We’re sorry to hear that you had a bad experience with the Content AI tool. We appreciate your feedback and we want to make things right for you.

    We’re happy to offer you an extension of your trial period by another 15 days. This way, you can give the Content AI tool another chance and see how it can help you improve your SEO with ease.

    If you’re interested in this offer, please reply to this message and we’ll activate your trial extension as soon as possible.

    We apologize again for the inconvenience and we hope you enjoy using Rank Math and Content AI.

    Thank you for choosing Rank Math as your SEO partner.

    Anonymous

    1 year, 9 months ago

    Rank Math free

    Hi Great,
    Thank you for offering an extension of the trial period by another 15 days. This will allow me to give the Content AI tool another chance and assess its potential to assist. I appreciate your assistance in advance.

    Kind regards,
    Emilio-8367

    Anonymous

    1 year, 9 months ago

    Rank Math free

    Hey,

    I was trying to use Content AI on a local development website, so I can’t really give you the login information. However, when that didn’t work, I also tried it on an online staging site and it didn’t work there either. Is it not supposed to work on localhost?

    Best,
    Nick

    Uzair

    1 year, 9 months ago

    Hello,

    We have fixed the issue for you.

    Please refresh your credits from WordPress Dashboard → Rank Math SEO → General Settings → Content AI.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Anonymous

    1 year, 9 months ago

    Rank Math free

    Yes, that seems to have worked. Thank you!

    Ike

    1 year, 9 months ago

    Hello,

    We’re delighted to hear that this issue has been resolved. We appreciate your feedback.

    This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.

    Thank you for choosing Rank Math and have a wonderful day!

Viewing 11 replies - 1 through 11 (of 11 total)

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