Content AI Credits

Hello,

Thank you for reaching out to us regarding the issue with your Content AI credits not renewing. We apologize for any inconvenience this may have caused.

To resolve this issue, please follow these steps:

1. Make sure you are logged in to the correct account used to purchase Content AI credits.
2. Visit your Rank Math account settings by going to Rank Math > Account > Website or use this URL: Rank Math Account Settings.
3. Check if the remaining credits are displayed correctly as shown in the screenshot below:
   
4. If the credit count is correct but not reflecting on your website, disconnect and reconnect your Rank Math account by going to WordPress admin area > Rank Math > Dashboard > Help.
   
   
5. After reconnecting your account, navigate to Content AI and refresh the credits count again to sync with our server and display the correct count.
   

We hope these steps help in resolving the issue with your Content AI credits. If you need further assistance, please feel free to let us know.

Thank you for your patience and understanding.

Sources:
How to Restore Missing Content AI Credits » Rank Math

Hello,

Can you confirm that your credit has been reset?

Please ensure you have updated to the latest version of our plugins which are Rank Math PRO v3.0.57 and Rank Math Free v1.0.214 according to the Rank Math changelog https://rankmath.com/changelog,

Then follow the guide below to restore the credit on your website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

However, if the issue persists, please share a screenshot of the pop-up notification with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

Thank you.