Hello,
We apologize for the inconvenience you are facing with your Content AI credits. If you had purchased AI credits in the past, please note that the subscriptions and credits may have been updated since then.
If you need additional credits, you can purchase them separately from the pricing section on the Rank Math website. You can find more information about purchasing additional credits here: Content AI Pricing.
If you have any further questions or need assistance, feel free to ask.
Thank you for raising this concern.
It shows that I have a starter subscription with 5000 credits valid until march of 2024. I am unable to access this on my website though. How do I use this?
Hello,
Thank you for contacting Rank Math support, and we are sorry for any inconvenience that might have been caused.
As you may have noted, we launched the new Content AI 2.0 a few months ago which will assist you in creating and improving your content within a few seconds, and with this launch comes a new credit system.
You can learn more about the new Content AI here and about the new credit system here.
To use the Content AI on your website, please ensure you have updated to the latest version of our plugins which are Rank Math PRO v3.0.55 and Rank Math Free v1.0.212.1 according to the Rank Math changelog https://rankmath.com/changelog,
Then follow the guide below to restore the credit on your website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hi, I did do this but it shows me as having no credits even though it shows I should have them. Please see the below images.
Nevermind, I disconnected then reconnected and it seems to be working now even though my dashboard doesn’t show the credits. Thank you.
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
