content AI bug?

Hello,

Thank you for reaching out to us and I apologize for the inconvenience you are experiencing with the paragraph expansion feature of Content AI.

To troubleshoot this issue, please try the following steps:

1. Make sure you have an active Content AI membership. You mentioned that you have invested $60 for its use, so please ensure that your membership is active.

2. Refresh the credits for Content AI. Sometimes, refreshing the credits can resolve any issues with the feature. To do this, go to WordPress Dashboard → Rank Math → General Settings → Content AI and click on the “Refresh Credits” button.

3. Clear your browser cache and cookies. Sometimes, cached data can interfere with the proper functioning of features. Clearing your browser cache and cookies can help resolve this issue.

If the issue persists after trying these steps, please reply to this ticket and our support team will investigate further to resolve the issue for you.

I apologize for any inconvenience caused and appreciate your patience. Please let me know if there’s anything else I can assist you with.

Kind regards,
Rank Math Support

Sources:
Content AI Overview » Rank Math
How to Write a Paragraph With Content AI » Rank Math
How to Expand a Sentence With Content AI » Rank Math

Hello,

Thank you for contacting Rank Math support and we apologize for any trouble you are having with Content AI. We are here to help you resolve it as soon as possible.

To make sure that Content AI works properly, please follow these steps:

• Update your Rank Math plugin to the latest version. You can find the changelog here.
• Clear the transients in your database. You can do this by going to Rank Math > Status & Tools > Database Tools > Remove transients.
• Disconnect and reconnect your Rank Math account. You can do this by going to Rank Math > Dashboard > Help and clicking on Disconnect Account.
• After disconnecting your account, click on Connect Now to reconnect it. Make sure you select the correct account and click on OK, Activate Now.
• Refresh your credits for Content AI. You can do this by going to Rank Math > General Settings > Content AI and clicking on the refresh credits icon at the bottom of the page. Here is a screenshot for your reference:
  

Please try these steps and let us know if they solve your issue. If not, please let us know and we’ll be happy to investigate it further.

Thank you for choosing Rank Math. Have a great day!

Hello ,

We are glad to know that this issue has been resolved. Thank you for letting us know.

This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.

Thank you for choosing Rank Math.