Hello, I apologize for the issue you are facing. To access the Content AI feature on your website after purchasing the expert package, you need to follow these steps:
- Ensure that your boss has purchased the Rank Math PRO plan or a Content AI plan as Content AI 2.0 is not available in the free version.
- Once the purchase is confirmed, you can access the Content AI feature by logging into your WordPress dashboard.
- Navigate to your favorite WordPress Editor (Block Editor, Classic Editor, Elementor, Divi) or use the dedicated Content Editor provided by Rank Math.
- Look for the Content AI icon in the toolbar of your editor. You can access various AI tools and features through this interface.
If you encounter any issues or need further assistance with accessing the Content AI feature, please feel free to reply to this ticket, and our support team will assist you promptly.
Thank you for reaching out and utilizing the Content AI feature on Rank Math.
Sources:
How to Become a Content Editor Power User » Rank Math
Content AI Overview » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Yes, we have found the Content AI subscription under the email address you provided.
We can transfer the purchase to this account or merge both accounts for you but the request should come from the main email address.
You can email our account department at s******@r*********** to request a subscription transfer or merging account request.
Alternatively, she can open a new support ticket using the account to send the request.
We really look forward to helping you.
Would it be possible to have shared access? If not would it be possible to change the email associated? I am confirming so I can pass this along to my boss.
Hello,
Unfortunately, you can’t use multiple Rank Math accounts for a single website. To use the Content AI feature, you’ll have to connect the Rank Math account with the subscription in it.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
