Content AI

Hello,

Thank you for reaching out to us. We’re sorry to hear that you’re experiencing issues accessing the Content AI features despite having the Pro version of Rank Math.

To access Content AI 2.0, you need to upgrade to a Rank Math PRO plan or subscribe to a Content AI plan. It is not available in the free version.

If you believe you should have access to Content AI based on your subscription, please ensure that you have refreshed the credits by heading over to WordPress Dashboard → Rank Math → General Settings → Content AI and refreshing the credits. Here’s a screenshot for reference:

Once done, please try using Content AI again, and it should work without any issues. If you continue to experience issues, please don’t hesitate to let us know so we can assist you further.

We appreciate your understanding and patience as we work to resolve this issue for you.

Sources:
Content AI – Your Personal AI Assistant by Rank Math

Hello,

It seems that you are currently using the Rank Math PRO plugin, but the account you have used to open this ticket is a Free account.

Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

Can you please confirm if you can see the correct number of credits here: http://rankmath.com/my-account/websites.

If you can see the correct number of credits here like in the image above but not on your site, then this is a problem with the syncing of information between rankmath.com and your website. Disconnecting and then reconnecting your account should mostly resolve this

Kindly follow these steps:
1 . Please verify that you’re running the latest versions of the Rank Math plugins: https://rankmath.com/changelog

2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

5 . After doing this, refresh the credits to start using Content AI. Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits.

Here’s a screenshot for reference:

Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

Thank you.