Hello,
We apologize for the inconvenience you are facing with your Content AI subscription. It seems that there might be a mismatch between the emails on your Rank Math and Content AI accounts, which could be causing the issue.
To resolve this, please follow these steps:
- Log in to your Rank Math account here.
- Navigate to the Websites tab to check if your Content AI credits are visible. If they are not visible, there might be a mismatch between the emails on your Rank Math and Content AI accounts.
- If your credits are missing, please contact our support team to merge both accounts or transfer your credits to the email connected to your account. Please include the invoice you received from FastSpring.com in the Sensitive Data section so that our support team can help you resolve this at the earliest.
If your credits are visible, you can try reconnecting your Rank Math account by following the steps mentioned in our knowledgebase article here.
We hope this helps resolve the issue. If you have any further questions or need assistance, please feel free to reach out to us through the support ticket.
Kind regards
Sources:
How to Restore Missing Content AI Credits » Rank Math
How to Cancel Your Content AI Free Trial? » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
Content AI Overview » Rank Math
my invoice number is IVG7FD3FWRA5HV3KOA5QLRL42BXY
please merge the accounts or add the credits to my current email address w*******@m*********
Thank you
still no answer or feedback??
Hello,
Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
i replied via email with the receipt attached
Hello,
It looks like you made the purchase using this email ID: c************@g********
Please login with that ID here:
https://rankmath.com/my-account/
You can reset the password from that page as well. Or, you can let us know and we will merge the account with the current one you are raising this ticket from.
If you need help with anything else, do let us know.
Hello,
I am happy it helped you. Do you have any other questions or do you want us to mark this as solved?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
