Content AI

Hello,

Thank you for reaching out and we apologize for the trouble you are facing with your Content AI credits.

To resolve this issue, please follow these steps carefully:

• First, ensure you are logged in to the same account you used to purchase the Content AI credits. You can check your account details here: https://rankmath.com/my-account/
• On this page, you should see the correct number of remaining credits for your Content AI. Here is an example of how it looks:
• If the number of credits is correct on this page, but not on your website, you need to disconnect and reconnect your Rank Math account on your WordPress dashboard. To do that, go to Rank Math > Dashboard > Help and click the Disconnect button. Then, click the Connect button to reconnect your account. See these screenshots for reference: and
• Finally, go to your Content AI page and refresh the credits count by clicking the Refresh button. This will sync your website with our server and show you the updated number of credits. Here is how to do it:

We hope these steps will help you fix the problem. If you still have any issues or questions, please let us know. We are always happy to help.

Thank you for choosing Rank Math.

Hello,

Thank you for getting back to us about this issue. We apologize for the inconvenience.

Can you please confirm to us if you’re seeing the correct number of credits when you log in to rankmath.com/my-account/websites?

If you’re seeing the correct number of credits here, then this is a problem with the syncing of information between rankmath.com and your website. Disconnecting then reconnecting your account should mostly resolve this – but if you’re not seeing the correct number of credits on rankmath.com/myaccount (https://i.rankmath.com/i/P5hrqw), then this is billing-related and we need to look into it further.

Please let us know which it is.

Hello,

We have found your purchased content AI credits under a different email address. Kindly check the sensitive data section for details.

To avoid any confusion in the future, would you like to merge these two accounts?

If so, please tell us the preferred email address and we will do the needful.

We really look forward to helping you.

Hello,

Is my****@n***.com email address yours? The one in your screenshot? Please confirm so we can transfer the credits here.

We really look forward to helping you. Thank you.

Hello,

We have transferred your purchased AI credits to this account other email account.

Now, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct AI credit count.

You can also check the same from here: https://rankmath.com/my-account/websites/

Also, to avoid any confusion in the future, would you like to merge these two accounts?

If so, please tell us the preferred email address and we will do the needful.

We really look forward to helping you.