Hello,
Thank you for reaching out with your concern about consolidating your Content AI and Rank Math Pro subscriptions under different email addresses. To address this issue, we recommend consolidating your subscriptions to ensure you receive the appropriate credits and benefits.
To consolidate your subscriptions and receive the correct Content AI credits, please follow these steps:
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Check Your Subscriptions: Verify if you have two distinct Rank Math Pro subscriptions under different email addresses.
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Contact Support: If you find that you have two separate subscriptions or need assistance with consolidating them, please click on the button below to assign this ticket to our support team. Our team will assist you in consolidating your subscriptions and ensuring you receive the correct Content AI credits.
We appreciate your cooperation in resolving this matter. If you have any further questions or need additional assistance, feel free to let us know.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Thank you for contacting support.
The account with the PRO subscription also includes a Content AI plan.
So, would it be fine to merge the accounts under a single email address where currently is the PRO and Content AI plan and then refund this current Content AI purchase you made on this account?
Let us know if that would work for you so we can make the necessary changes.
Looking forward to hearing back from you.
Please proceed and use the address that does not include WordPress. I would assume that once it’s done I have to get both sites under that email address or is that part of the consolidation?
Hello,
As requested we have merged the accounts under the preferred email address and also processed the refund for on the Content AI plans as discussed previously.
Both websites still show as connected on the account so you should be able to access all the features on all of them.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
